TERMS AND CONDITIONS 

TERMS AND CONDITIONS 
PLEASE NOTE WE HAVE A MINIMUM 48 HOUR CANCELLATION POLICY .YOU MUST CANCEL BY CALLING OUR MAIN NUMBER WHICH IS 01832 730 404 AND SPEAKING TO A MEMBER OF STAFF. OFFICE HOURS ARE MONDAY TO FRIDAY 8 AM TO 6 PM. SATURDAYS 9 AM TO 1 PM. 
 
A TEXT MESSAGE, EMAIL OR VOICEMAIL IS NOT ACCEPTABLE AS A FORM OF CANCELLATION. 
 
A CANCELLATION CHARGE OF £50 WILL BE SENT TO THE CUSTOMER IF THE 48 HOURS NOTICE HAS NOT BEEN RECIEVED BY US. THE CANCELATTION FEE HAS TO BE PAID WITHIN 7 DAYS OF THE DATE ON THE INVOICE. 
FAILURE TO COMPLY WITH NON PAYMENT WILL BE THEN HANDED OVER TO A DEBT COLLECTION AGENCY 
WE WILL INSPECT YOUR OVEN FOR DEFECTS BEFORE WE START YOUR CLEAN 
ANY DEFECTS FOUND WILL BE POINTED OUT AND WE WILL ASK YOU TO SIGN A FORM STATING THAT YOU HAVE BEEN MADE AWARE OF ANY DEFECTS AND THAT YOU ARE HAPPY FOR US TO CONTINUE WITH OUR SERVICE. 
 
UPON COMPLETION OF THE CLEAN WE WILL ASK YOU TO INSPECT YOUR APPLIANCE/S AND AGAIN YOU WILL BE ASKED TO SIGN A FORM STATING THAT YOU ARE HAPPY WITH THE WORK THAT HAS BEEN DONE. 
 
PLEASE NOTE THAT NO RESPONSIBILITY WILL BE TAKEN BY CRYSTAL OVEN CLEANING FOR ANY DEFECTS TO YOUR APPLIANCE ONCE YOU HAVE INSPECTED THE APPLIANCE/S AND THE CUSTOMER SATISFACTION FORM HAS BEEN SIGNED.. THERE WILL BE NO EXCEPTIONS TO THIS RULE. 
 
ANY CAR PARKING CHARGES WILL BE CHARGED TO THE CUSTOMER AND IS THEREFORE THE RESPONSIBILITY OF THE CUSTOMER TO INFORM US OF ANY EXCESS PARKING CHARGES AT THE TIME OF MAKING THE BOOKING. 
ANY BOOKINGS THAT HAVE BEEN MADE FOR A MONDAY OR TUESDAY HAVE TO BE CANCELLED ON THE FRIDAY BEFORE AT THE LATEST. 
YOU MAY BE ASKED TO PROVIDE PROOF FOR. THE REASON FOR LATE CANCELLATIONS. 
 
YOU WOULD HAVE BEEN REFERRED TO OUR TERMS AND CONDITIONS WHEN MAKING THE BOOKING. 
BY READING OUR TERMS AND CONDITIONS YOU ARE ACCEPTING ITS CONTENTS WHEN MAKING YOUR BOOKING.. 
 

 

 
 
 
 
 
If you would like to know more about our services or want to book an appointment, please call 01832 730404 or complete our contact form. 
Crystal Oven Cleaning - Service with a Shine 
 
Bedfordshire 
Cambridgeshire 
 
Milton Keynes 
Northamptonshire 
 
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