Areas covered:

Background

A specialist Oven Cleaning Business, Crystal Oven Cleaning is a family-owned Company headed up by Martin and Melina Henson.

With extensive experience in the Catering Industry, Martin and Melina offer on-site cleaning of Ovens, Hobs, Ranges, Agas, Extractors, Microwaves, Fridges, Freezers, Dishwashers and BBQ’s using custom-fitted vehicles for both domestic and commercial customers.

Martin and Melina decided to enter the oven cleaning business, a rapidly growing service in the UK, to satisfy a need and carry out a job that is dreaded by virtually all householders. It can be difficult, messy and time-consuming without the right equipment and training to do it, and with their 20+ years background in Foodservice, working with major National and Global Catering brands and commercial and Industrial catering equipment, it has proven to be the perfect business for the husband and wife team.

Many people find that their work or lifestyle does not allow them the time to clean their ovens. Some have health issues that restrict their ability to carry out a physically awkward and demanding task.

Specialist training and focus on customer service

On-site cleaning of the many types of cooking and refrigeration equipment requires dedicated and specialised training, and membership of the Association of Approved Oven Cleaners as well as the Federation of Small Business underlines the company’s commitment to operate to the highest technical and ethical standards.

Melina has no hesitation in stressing the importance that customer service plays in the business’ values. Crystal place this at the top of their list, knowing that when customers book their service, they want their home or workplace to be treated with care and respect, and it is Crystal’s intention to exceed their customers expectations time and time again.

In as little as 2 hours, even the most tired, dirty oven with baked-on grease and grime built up over a sustained period can be cleaned to be virtually as new using specialist dip-tank technology – and with prices starting from only £39.00, can transform a kitchen at only a fraction of the cost of buying a new oven.

It genuinely does surprise people when they see the result of the deep cleaning process, and a huge proportion of Crystal’s business growth has come from recommendations and referrals from customers – family, friends, neighbours and work colleagues.

Going Forward

Now covering all of the Midlands, Crystal have grown their team by employing  further operatives in Northampton and Birmingham, whilst continuing to invest in best-practice training and technology.

In the press: